SMART PEST CONTROL LTD.

Privacy, Complaints & Cookies Policy

1.Introduction

Smart Pest Control Ltd. (“we”, “us” and “our”) is committed to safeguarding the privacy of our website visitors and service users. This policy applies where we are acting as a data controller with respect to your personal data. By using our site, you accept the terms of this policy.

2.Company & Contact Details:

• Company Name: Smart Pest Control Ltd.
• Registration Number: 10647890 (England and Wales)
• Registered Office: 91 Anne Boleyn Close, Eastchurch, Sheerness, Kent, ME12 4DT
• Data Protection Officer: Chetin Karadja (Email: info@thesmartpestcontrol.co.uk)
• Telephone: 02039888404

3.How We Use Your Personal Data

We may process the following types of data:

• Usage Data: Includes your IP address, geographical location, browser type, and length of visit to monitor and improve our website.
• Enquiry Data: Information contained in any enquiry you submit regarding our services (e.g., name and email) for marketing and selling relevant services.
• Account Data: Information provided during account or credit applications to determine service terms.

4.Data Security and Storage

• Location: All data is stored on secure servers within the UK and will not be transferred internationally.
• Security Measures: We use secure networks and encryption for data transmission. Access to personal data is strictly limited and must be formally requested from a Director.
• Retention: Usage and enquiry data are retained for a minimum of 6 months and a maximum of 10 years.

5.Your Rights

Under the GDPR, you have the following principal rights:

• The right to access your data free of charge.
• The right to rectification of inaccurate data.
• The right to erasure (“the right to be forgotten”).
• The right to object to or restrict processing.
• The right to complain to the Information Commissioner’s Office (ICO).

6.Cookies & Third-Party Tools

We use cookies to enhance your experience and analyze website performance.

• Google Analytics: Analyzes website traffic and content popularity.
• Google AdWords: Tracks contact form submissions to optimize search budgets.
• DoubleClick: Uses remarketing codes for targeted advertising.
• Management: You can refuse or delete cookies via your browser settings.

7.Complaints Policy

We endeavor to provide the best service. If you are not satisfied:

• Please inspect the work immediately upon completion to ensure it meets contract terms.
• Contact us as soon as possible if any issues arise so we can rectify them promptly.
• We aim to respond quickly to ensure complete customer satisfaction.

8.Amendments

We may update this policy by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes.