These Terms and Conditions, along with any Special Conditions incorporated into our Service Agreement, apply to all contracts for services entered into with Smart Pest Control Ltd. (“we”, “us”) to the exclusion of any other terms that you (the “client”) may seek to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing.

1. Booking, Deposits & Payments

   • Deposit Requirement: All bookings, without exception, require a deposit (if the total cost of the job is £200 or more, deposit will be £100+VAT and if it is lower than £200, it will be £50+VAT, and if the job costs £1000 or more, half of the total cost will be charged as a deposit.)

   • First Visit Charges: We charge the full amount for the first visit. Follow-up visits are free only if agreed initially.

   • Final Payment on Arrival: Payment of the remaining balance must be made within 20 minutes of technician arrival. Failure to do so will result in cancellation, and the deposit will not be refunded.

   • Changes & Cancellations: Any changes or cancellations must be made with at least 24 hours’ notice. Failure to comply will result in the loss of the deposit.

   • No-Shows & Late Cancellations: If a second appointment is not cancelled or rescheduled with at least 24 hours’ notice, or the client does not attend, the visit will be considered completed. £80+VAT cancelation fee will be charged when the next visit is requested, and the warranty will be saved if the cancellation fee for the cancelled visit is paid.

   • Invoice Terms: All invoices must be paid in full within the agreed period. Time for payment shall be of the essence of the contract.

 2. Late Payments & Legal Action

   • Payment Compliance & Cancellation Rights: Smart Pest Control reserves the right to cancel or suspend services without notice if
payments are not made on time. This includes delays in deposits, unpaid balances, or partial payments not received within the agreed period.

   •Interest Charges:  If the client fails to make any payment due under this contract by the due date, then, without limiting our remedies, the client shall pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause will accrue each day at a rate of 4% a year above the Bank of England’s base rate from time to time, but at 4% a year for any period when that base rate is below 0% or at the maximum rate permitted by statute (whichever is greater).

   • Debt Recovery: If payment remains outstanding after 15 working days, the case will be referred to debt recovery agents and legal action will commence. All legal and administrative costs, including bailiff and court expenses, will be fully charged to the debtor.

3. Liability Disclaimer

   • We Are Not Builders: We are not a construction company, and our technicians are not builders. Treatments and proofing may not be perfect in visual appearance. Our job is solely to prevent pests from entering.

   • Limitations in Proofing Due to Structural Gaps: While Smart Pest Control Ltd. makes every effort to seal all potential entry points and prevent rodent access, there are rare cases where large structural openings—such as missing floorboards, absent bricks, open vents, or gaps requiring builder-level work—may fall outside the scope of our standard proofing service. These areas will be noted in our professional report, along with recommendations for necessary remedial work. It will then be the client’s responsibility to address these issues.

   • Access Behind Appliances and Obstructions: If any appliance (e.g., fridge, washing machine, cooker) cannot be safely moved by a
single technician due to its size, weight, or placement, the client is responsible for moving it so that we can access the area behind it. Likewise, if there are excessive belongings, clutter, or obstacles that prevent access to treatment areas, the client must remove these. Failure to prepare the space as required may reduce the effectiveness of the treatment and will not be covered by the warranty.

   • Client Misuse of Products: Smart Pest Control Ltd. shall not be liable for any accidents, harm, or damage caused by misuse of our products when clients fail to follow pre-treatment guidelines and professional advice.

   • Valuables and Property: We are not liable for any damage, loss, or misplacement of valuables during or after service. Clients are responsible for securing their belongings.

   • Furniture & Appliances: We accept no liability for damage to furniture, appliances, kitchen cabinets, mattresses, duvets, or other belongings. Clients must ensure their items are protected and in the same condition after treatment.

   • Limitation of Liability: Our aggregate liability to you in respect of any losses, damages, liabilities, costs, interest, charges or expenses that you may suffer or incur arising from or in connection with the this contract, shall not exceed the value of the fees paid by you in the twelve (12) month period which immediately preceded the first occasion on which relevant loss or damage was incurred by you. We will not be liable to you (in breach of contract, tort, breach of statutory duty or otherwise) for (i) any indirect or consequential
losses; or (ii) any direct losses which relate to a loss of: profit, revenue, business, data, anticipated savings, reputation or goodwill; that you suffer or incur in connection with this contract.

   • Lawful Exclusion: Nothing in this clause 3 shall or is intended to have the effect of excluding or limiting any liability of Smart Pest Control Ltd that cannot be lawfully excluded or limited.

4. Client Responsibilities

   • Preparation & Aftercare: Clients must follow all preparation and aftercare instructions provided by our team.

   • Dropping Removal: It is the client’s responsibility to remove pest droppings to allow us to accurately assess the situation.

   • Follow-Up Scheduling: For insect treatments, the second visit should be scheduled after the 10th day by the client.

   • Gel Treatment Timing: For gel insect treatments, a minimum of 2 weeks must pass between visits.

   • Bedbugs Follow-Ups: For Bedbugs spray treatments, follow-up visits must occur 1 to 2 weeks after the initial treatment.

   • Clothing & Bedding: Clients must not remove bedding or clothing before a Bedbugs treatment to avoid spreading infestation.

   • Post-Treatment Vacating: After spraying, areas must be sealed and vacated for at least 4 hours, followed by 1 hour of ventilation.

   • Re-Entry Safety: No one should enter treated areas unless necessary, and only with protective masks.

   • Pets: All pets must be removed from the premises for at least 5 hours. Their wellbeing remains the client’s responsibility.

   • Hygiene Standards: Clients must maintain good hygiene to help prevent reinfestation. Poor hygiene may result in action by health authorities.

• Warranty Validity: If the client fails to follow the required preparation, cleaning, or hygiene instructions, Smart Pest Control Ltd. reserves the right to cancel the warranty.

   • Co-operation: The client must co-operate with us and our staff in all matters relating to the delivery of the services under this contract and comply with all reasonable requests we make to enable us to deliver our services.

5. Service Standards & Procedures

   • Health & Safety Compliance: All pest control work is carried out using appropriate materials and methods, in compliance with local council regulations and health & safety standards.

   • Treatment Count: The number of insect treatments will be agreed in advance. Additional treatments requested by the client will be charged separately.

   • Rodent Proofing Warranty: For rodent proofing with warranty, clients may request a follow-up visit if issues persist after treatment.

   • Insect Treatment Warranty: For insect treatments covered by a warranty, clients may request a follow-up visit if issues persist after the treatment and all preparation and aftercare instructions have been properly followed.

6. Force Majeure

   • Unforeseen Events: Smart Pest Control Ltd. is not liable for service delays or cancellations due to events beyond our control, including (but not limited to) natural disasters, extreme weather, illness, public transport strikes, war, or legal restrictions.

   • Client Notification: In such cases, clients will be notified as soon as possible, and a new appointment will be offered when conditions allow.

7. Parking Requirements

   • Parking Responsibility: If suitable parking is available near the premises—whether paid or free—Smart Pest Control Ltd. accepts the
responsibility to park and cover any associated costs or arrangements. Clients are only responsible for providing parking access where permit-only restrictions apply or if no reasonable parking is available.

   • Client Responsibility: Clients must provide suitable parking in permit-only areas and clients must supply a valid permit or schedule the appointment on the days on which the area is available to park without a parking permit (permit-only areas). Otherwise, they accept responsibility for fines or deposit forfeiture.

8. Zero-Tolerance Policy

   • Respectful Conduct: We have a strict zero-tolerance policy for verbal abuse, aggression, or inappropriate behaviour toward our staff. Any such incident will result in immediate cancellation without a refund.

9. Dispute Resolution

   • Direct Contact Encouraged: We encourage clients to contact us directly to resolve any concerns.

   • Legal Recourse: Unresolved matters will be addressed through appropriate legal channels.

10. Data Protection & Confidentiality

   • Data Use: We do not anticipate that this contract will result in the material transfer of personal data however client data received will be used solely for service delivery, scheduling and invoicing and in accordance with applicable data protection laws.

   • Confidentiality:
Both parties to this contract agree to not disclose the other’s confidential information with third parties without consent, unless required by law.

11. Term of Contract & Renewal

   • Renewal:
The contract automatically renews annually unless the client provides written notice at least 14 days before the renewal date.

12. General

   • Variation: No variation of this contract shall be effective unless it is in writing and signed by the parties (or their authorised representatives.

   • Waiver: Waivers of rights or remedies under this contract shall only be effective if given in writing. Failure or delays to exercise rights or remedies in full or at all shall not be deemed to constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy.

   • Severance: If any provision or part-provision of the contract is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of the contract. If any provision of the contract is deemed deleted under this clause the parties shall negotiate in good faith to agree a replacement provision that, to the greatest extent possible, achieves the intended commercial result of the original provision.

   • Third party rights: No third party shall have any rights under the Contract (Rights of Third Parties) Act 1999 in connection with this contract.

   • Governing law: The contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, shall be governed by and construed in accordance with the law of England and Wales.

   • Jurisdiction: Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the contract or its subject matter or formation.